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FAQ

How To Find Your Watch Band Size?

Measure the distance of the two lugs of the watch by a standard ruler or an mm calliper.

Measure the distance from inside of the lug to inside of the other lug and convert it to mm.

How do I make Payment

We accept payment through 2 ways:

 

  1. By Paytm / UPI / Google Pay

  2. Credit Card/Debit Card (working on it for now, will be available soon)

 

How to pay through Paytm/UPI:

Select the offline method at the time of payment and transfer the amount by PAYTM  to +91 9810477788 or UPI to prathmeshsanmotra@yesbank or Google Pay to prathmeshsanmotra@okaxis and mail the screenshot of the payment proof to mooistrapindia@gmail.com.  Upon confirmation from PAYTM/BANK, you shall receive the Shipping Details from us in 48 Hours.

What results if I have an odd strap width (such as 21mm)? What strap size should I order?

 

We currently only have even strap sizes. We would suggest you order a size up (22mm lug size). The strap may fit tighter around the watch lugs, but there is less chance of the watch case moving around on your wrist.

 

If you buy a small size or 20mm, it would most likely fit, but the watch case would move around more freely and wouldn't be as comfortable or secure.

Is there a warranty/ Guarantee for your straps?

Nylon straps, on average, can hold up better to daily wear and tear than the majority of straps available online today, that being said, they are not able to last forever. Our products carry a full one-year warranty from the date of purchase. If for any reason you are unsatisfied with your purchase, please contact us at mooistrapindia@gmail.com. We strive for 100% customer satisfaction. We see to it that our customers are always taken care of promptly and treated with the utmost respect and transparency.

What qualifies for free shipping?

We offer free shipping for orders above Rs. 499 through India Post Speedpost and can be applied to any order being shipped in India.

Do we supply international orders?

YES, We supply international orders, choose your straps and mail us at mooistrapindia@gmail.com, and we shall get back to you with more details in 1 working day.​

How long will it take for my order to be processed?

Your order will usually ship out in one business day. If your order is placed after 11:00 AM IST, it will go out the following business day (Except for holidays and weather delays). Orders placed over the weekend may take an extra business day to process. Bulk or Hardware orders may take an additional 1-2 business days to process.

What should I do if a strap is out of stock?

Please contact us at mooistrap@gmail.com with the strap you are inquiring about, and we can check our inventory. As soon as that strap is available again, you will be sent an email.

What happens if my question is not answered here?

Send us your question at mooistrapindia@gmail.com or give us a call at +91 98104 77788. We are open Monday-Friday 9am-5pm IST.

What does your black PVD coating look like up close?

It is a matte, brushed finished black PVD. It has a very nice stealth look to it, and it's perfect for matching black cased watches or black straps.

How do I care for my nylon strap?

Keeping your nylon strap fresh is quite easy! It can be washed with mild hand soap and warm water. It can also be tossed in with your laundry. Whenever you get it wet, let it air dry. After swimming, rinse the strap with fresh water to wash away any chlorine or salt.

Being a densely woven fabric with hundreds of nylon strands, it's normal to have some fraying on the strap throughout its lifespan. To seal a fray, hold the flame of a lighter close to the nylon, but not directly touching it. A couple of seconds of radiant heat is all it takes to seal them up, good as new.