Return Policy
If you are not 100% satisfied with your strap(s), you can certainly return your strap(s) for a full refund or exchange within 4 days of purchase. All straps must be returned in NEW, UNWORN CONDITION! Any alteration(s) to the strap(s) voids any warranty and CANNOT be returned/exchanged
Choose from one of our quick and easy return options listed below.
EXCHANGE:
Option #1 – Return your strap with a copy of your invoice and a note indicating the strap you would like in exchange. If exchanging, please include the name, size and finish of the strap (Also indicate if your exchange should be sent to a different address).
*Option #2 - Place a new order on our website for the new watch strap you are interested in, then return your original watch strap back to us for a full refund.
*You will receive your new strap faster than option #1. Also, please do this if there is a price difference between your original watch strap and new strap request.
REFUND:
Option #1 - Return your strap with a copy of your invoice and a written request for a refund.
ALL RETURNS MUST BE SHIPPED TO THE FOLLOWING ADDRESS:
MOOI STRAPS
G - 43, Pushkar Enclave, Paschim Vihar
New Delhi - 110 063, INDIA
Please feel free to contact us with any additional questions at mooistrapindia@gmail.com. We are open from Monday-Friday 9am-5pm IST.
Your return/exchange will be processed within 2-3 Working days upon receipt.