Return/Exchange Policy
In case, If you are not 100% satisfied with your strap(s) or have size issues, You can return your strap(s) for a full refund or exchange within 4 days of purchase.
All straps must be returned in NEW, UNWORN CONDITION! Any alteration(s) to the strap(s) voids any warranty and CANNOT be returned/exchanged
EXCHANGE :
For exchange of the strap in your order, you have to follow the Return Process and then you can place another order for the replacement of the strap. If there is a partial return of the order, a partial refund will be initiated.
RETURN :
Please mail us your return request to mooistrapindia@gmail.com and we shall arrange for return pick-up (if available) or you will have to send it back to us (if return pick-up is unavailable).
Return your strap with a copy of your invoice (preferably). Please include the name, size, and finish of the strap (Please note that the exchange product shall be sent to the same Order address).
We shall refund the difference amount (if any) immediately upon shipment.
REFUNDS :
All Refunds shall be made in full (except shipping charges) by the same mode as of order.
In case the buyer pays the return shipping charges for the return shipment, We shall refund the Shipping Charges charged by us in the Order.
In case you don’t receive the refund on time, please feel free to drop us a mail at mooistrapindia@gmail.com
ONLY REGULAR SALE ITEMS MAY BE REFUNDED, UNFORTUNATELY, ITEMS SOLD DURING "SALE" WITH DISCOUNT/SCHEMES CANNOT BE REFUNDED.
ALL RETURNS MUST BE SHIPPED TO THE FOLLOWING ADDRESS:
MOOI STRAPS
G - 43, Pushkar Enclave, Paschim Vihar
New Delhi - 110 063, INDIA
Please feel free to contact us with any additional questions at mooistrapindia@gmail.com. We are open from Monday-Friday 9am-5pm IST.
Please rest assured that your return/exchange will be processed within 2 - 3 Working days upon receipt.